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FAQ

DOES VIBRACOOL® REALLY REDUCE PAIN?

Yes. While ice decreases inflammation, it can also decrease blood flow and stiffen muscles.  Adding vibration improves blood flow and loosens stiff muscles.  The benefits of massage and vibration are well documented - VibraCool puts cold and vibration together for the first time! Extensive data on the combination of cold and vibration for sharp pain can be found on the BuzzyHelps site; an extensive bibliography for vibration in physical therapy and healing is found at the end of our "how it works" page.

VibraCool® is FDA 510K cleared for these indications: to "Control pain associated with injections, venipuncture, IV starts, cosmetic injections and the temporary relief of minor injuries (muscle or tendon aches, splinters and bee stings). Also intended to treat myofascial pain caused by trigger points, restricted motion and muscle tension.

Click to read more about Vibration for Pain and Healing.  The benefits of icing are well established - VibraCool is the first FDA cleared product combining both.

WHAT COMES WITH THE DEVICE?

VibraCool® comes with two blue gel freezer packs, one compression strap, an instruction booklet, the VibraCool® Vibration unit, and two AAA batteries which can be replaced using a small Phillips head screwdriver.

IS THERE A WARRANTY?

VibraCool has a 12 month warranty from your order date.

DO YOU HAVE VIBRACOOL FOR KIDS?

The same technology used in VibraCool® is available as Buzzy® XL Personal in a Striped Bee and LadyBuzz® design at BuzzyHelps.com. 

HOW LONG DOES THE ICE PACK LAST (USING 4 TIMES A DAY) AND HOW MANY REPLACEMENTS COME WITH THE ORIGINAL EQUIPMENT?

We guarantee ice packs for 100 uses. VibraCool® comes with two reusable blue gel ice packs. Some people have ice packs that have lasted for years.

DOES THE ICE PACK NEED TO BE FROZEN SOLID?

Yes. Otherwise, the squishy absorbs the vibration, and you lose out on descending inhibitory control. While about 40% of the pain control comes from vibration, anyone over the age of two is missing out on descending control as well as extra gate theory pain control without ice. Some people are sensitive to cold or find the vibration alone is enough, and that's fine. 

HOW LONG DO ICE PACKS STAY FROZEN?

The blue gel ice packs stay frozen about 20 minutes in room air. We suggest changing out packs after one session of using VibraCool® on the extremity. Both packs will stay frozen 3 hours when sandwiched inside flat freezer packs in an insulated bag.

DO I HAVE TO USE THE ICE PACKS WITH VIBRACOOL®?

VibraCool is 60% less effective without ice. Unless there is a sensitivity to cold, Raynaud's or sickle cell disease, we strongly recommend using the ice packs.  They must be frozen solid for best effect and attached to the area with the compression strap.

The reusable ice packs have a soft white side which is less cold, and a blue side which is more cold.

These ice packs are specially designed to freeze solid, allowing the ice to transfer the vibration. Soft ice packs will absorb too much of VibraCool® to be effective.

VibraCool® ice packs also stay dry and will not weaken KT Tape®

HOW LONG DOES IT TAKE FOR THE ICE PACKS TO RE-FREEZE?


The blue gel ice packs will freeze solid in about 30 minutes in a freezer. They will melt in about 20 minutes during use. 

CAN I DO A REVIEW OF VIBRACOOL® OR WRITE ABOUT IT ON MY BLOG?


We love reviews and want to know how VibraCool® helped you! Our criteria are an Alexa rating of 100,000 or less, and a view per month criteria of 20,000 when we are doing reviews; because we have a 100% guarantee, we don't offer free products. We have done giveaways, though, so if you meet the threshold and don't mind possibly waiting to check back with us, we'd love to talk. Email info@mmjlabs.com.

CAN I USE DISPOSABLE CRUSHABLE ICE PACKS?

No. They're too squishy, and absorb vibration without giving enough cold.

CAN I USE A HOT PACK WITH VIBRACOOL?®

Using warm packs will absorb vibration. If a lower back or stiff muscle feels better, you can heat the packs in warm water.  Heat isn’t clinically proven to block pain like cold, so it may not be as effective.

HOW DO I CLEAN VIBRACOOL?

 Cleaning VibraCool®  is as easy as a disinfectant wipe. Do not immerse in water. Neoprene strap is hand wash only. Remove VibraCool® from pouch before washing.

HOW DO YOU REPLACE THE BATTERIES? WHAT SIZE DOES VIBRACOOL® TAKE?

To replace the batteries, unscrew the back. Two AAA batteries last with good strength for about 20 hours. Lithium batteries make VibraCool lighter and may last longer.

 

HOW QUICKLY DO ORDERS SHIP?

Orders generally ship within 2 business days. Most customers receive their orders within 5-7 business days. For faster shipping, you can order VibraCool® onAmazon.